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Global Business Culture

WordPress Ecommerce Website

Global Business Culture

About the Client:

Global Business Culture sell online practical resources to help professionals and businesses develop their cultural awareness for over 40 countries around the world.

They are also global leaders in offering high-quality cultural awareness and virtual training to companies and professionals looking to enter foreign markets.


An existing Pivotal client, Global Business Culture’s website and domain had already attracted a huge number of visitors worldwide. The owners were so pleased with it, they didn’t really want to rock the boat with a new design.

However, Global Business Culture still wanted more conversions. They conceded that, in order to convert more visitors and researchers into potential clients, it was necessary to make careful but substantial changes to improve User Experience and give visitors more opportunities to get in touch and ask questions.


As the website offers information to a worldwide audience, with lots of daily visitors from both sides of the Atlantic, we had to research and decide whether to write the website in US English or UK English.

In the process of improving the conversion rates we also had to:

  • Protect the existing links and website content
  • Redesign the page layouts for both desktop and mobile users
  • Create more ‘calls to action’ around the pages to allow the visitor to get in touch
  • Connect the contact forms to GBC’s CRM. Now, any website form submissions automatically populate a new Lead account on the CRM with information about the type of page they came from. We achieved this using the popular Gravity Form plugin connected to the CRM via the very versatile Zapier connector
  • Check and amend page metatags and SEO structure to see how we could improve the website’s ranking in search results

Website Features:

The Global Business Culture website also features:

  • The WooCommerce plugin to enable seamless online sales
  • The Advanced Custom Fields plugin, which enables bespoke fields to be added, especially around online products and services, to personalise the User Experience website visitors and to truly tailor the website to the client’s unique business needs
  • The Lifter LMS plugin to facilitate the creation, sale and protection of engaging e-learning courses
  • Onsite SEO with the assistance of the Yoast SEO plugin
  • An effective cookie consent feature
  • The iThemes Security Pro plugin to protect and secure the website using features like WordPress Brute Force Protection and bad user lockouts


“We have been working with Phil and the team at Pivotal Marketing now for about seven years. During that time they have built three websites from scratch and subsequently helped update two of those websites.

We have recently gone through a process of updating our core website with a view to making it more vibrant and engaging while at the same time looking to encourage more enquiries from potential clients.

We are extremely pleased by the level of technical expertise within the team as well as their ability to grasp the commercial imperatives driving our website strategy. In addition, they are a pleasure to work with – which makes the process much more enjoyable.

What’s more to say – I would wholeheartedly recommend Pivotal Marketing if you are looking to ‘up’ your online presence.”

– Keith Warburton, CEO of Global Business Culture Ltd

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